Ministry of Personnel, Public Grievances, and Pensions

Ministry of Personnel, Public Grievances, and Pensions

The Ministry of Personnel, Public Grievances and Pensions is the coordinating organization of the Central Government in personnel matters especially matters concerning recruitment, training, career development, staff welfare as well as the post retirement dispensation. The Ministry is also concerned with the process of responsive people-oriented modern administration. Allotment of Business Rules defines the work allotted for the Ministry. The Ministry comprises of the following three Departments.


The ministry comprises three departments viz:-

  • Department of Personnel and Training
  • Department of Pension and Pensioners’ Welfare
  • Department of Administrative Reforms & Public Grievances

Department of Personnel and Training

DOPT is concerned with the formulation of policy and the watchdog of the Government confirming that certain accepted standards and norms, as laid down by it, are followed by all ministries/departments in the recruitment, regulation of service conditions and posting transfers and deputation of personnel as well as other related matters.

It only controls the cadres of the Indian Administrative Service (IAS) and the Central Secretariat Service (CSS).


DOPT supervises and controls the following organizations, namely :

  • Union Public Service Commission
  • Staff Selection Commission
  • Public Enterprises Selection Board
  • Lal Bahadur Shastri National Academy of Administration
  • Institute of Secretariat Training and Management
  • Central Vigilance Commission
  • Central Bureau of Investigation
  • Indian Institute of Public Administration
  • Central Information Commission

Department of Pension and Pensioners’ Welfare

The department is majorly concerned with the formulation of policies regarding the post-retirement benefits of Central Govt. employees covered under the CCS (Pension) Rules, 1972. It also works as a forum

for the redressal for Pensioners’ grievances. However, the pensioners of Ministries of Railways and Defence are governed by their respective pension guideline.

Department of Administrative Reforms & Public Grievances

The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance by the promotion of:

  • Enhancement in governance structures and processes
  • Citizen-friendly initiatives enveloping redressal of public grievances
  • Documentation, incubation, and dissemination of best practices
  • Codification and simplification of procedures and
  • Networking with various agencies

The department works as a facilitator, in consultation with central ministries/departments, states/UT administrations, organisations and individuals, to enhance government functioning through administrative reforms in the spheres of restructuring the government, process improvement, organisation and methods and grievance handling, and by promoting modernization, Citizen’s Charters, award schemes, e-governance, and best practices.

It gives online grievance redress services through Centralized Public Grievance Redress and Monitoring System.

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