Online Telecom Consumer Complaints Monitoring System

Telecom Regulatory Authority of India (TRAI) was introduced on 20th February 1997 by the Act of parliament. It was formed to control telecom services offered and also to fix or revise their tariffs that were earlier imposed by the Central government. TRAI aims to create transparent and fair telecom policy for promoting telecom services and encourage healthy competition. It has also taken measures to safeguard the interests of telecom service consumers. TCCMS is a platform for processing the complaints of the consumers. The service provider and not the TRAI will address the complaints. TCCMS enables the consumer to get details about the complaint centre and the escalating authority if in case the customer is not satisfied and there is a need for escalation. The consumer can also check the status of their complaints and appeals. There are certain regulations for the service providers that are laid by the TRAI for complaints redressal. The service provider has to abide by these regulations and solve the consumer complaints within the timeframe.

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